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Virtual Branch

Your Personal Branch, Just a Tap Away

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Simplify Banking with Live Chat and Video Banking

Welcome to the future of personal banking! We bring the service you know and trust directly to you—whether through face-to-face Video Banking or quick and efficient Live Chat.

Our mission is to empower your financial life with expert advice and personalized solutions, making it easy for you to manage your accounts or explore new opportunities. Need detailed assistance? Connect with a Video Banker for a one-on-one experience right from your home. Have a quick question? Our Live Chat is perfect for resolving simple issues in just moments.

With these tools at your fingertips, banking is more convenient and accessible than ever before. Wherever you are, we're here to support your financial needs every step of the way!

Live Chat

Fast, Easy, and On-the-Go

Live Chat is perfect for resolving quick questions and everyday banking needs. Get instant help without leaving your home or wherever you may be. It’s fast, efficient, and saves you time.

  • Account Questions: Access information about your accounts.
  • Fee Reversals: Request fee reversals or get more details about them.
  • Card Assistance: Check the status of your card or resolve declines.
  • Travel Notices: Notify us so your cards stay functional while you’re away.
  • Statements & Check Copies: Retrieve copies of statements and checks.
  • Check Orders: Place orders for new personal or business checks.

Live Chat Hours

  • Mon through Fri: 8 am – 8 pm
  • Sat: 10 am – 6 pm

Hablamos Español: We offer services in Spanish, so you can bank in the language you’re most comfortable with.

Video Banking

Personalized Service Wherever You Are

Video Banking brings the in-branch experience to you. Speak face-to-face with a banking expert for more detailed and personalized support. It’s like having your local branch right in your pocket!

  • New Personal & Business Memberships: Join us and open an account.
  • New Personal Loans: Apply for personal loans tailored to your needs.
  • Wire Transfers: Send and receive money securely.
  • Account Changes: Make updates to your accounts hassle-free.
  • IRAs: Get insights and assistance with Individual Retirement Accounts.

Video Banking Hours

  • Mon, Wed, Thurs, Fri: 9:00 am - 5:30 pm
  • Tues: 10:00 am – 5:30 pm
  • Sat: 10:00 am – 2:00 pm

Hablamos Español: We offer services in Spanish, so you can bank in the language you’re most comfortable with.

Virtual Branch Services

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Live Chat

Chat instantly to get quick help with questions you have.

Chat Now
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Video Chat

Talk face-to-face with our team as if you were in a Rivermark branch.

Meet Now