Skip to navigation Skip to main content

Security Resources

Graphic of security coming out of a tablet.
Fraud Alert: Fraudsters are posing as credit union employees using a spoofed phone number to text and call members about card fraud. As a reminder, Rivermark will NEVER call, text, or email you asking for your account number, SSN, card number, PINs, or Online Banking login information.

While we have state-of-the-art systems in place to ensure that your information stays safe, there are also things you can do to protect yourself. We want to give you the tools you need to stay informed and up-to-date.

  • Rivermark representatives will NEVER call, text, or email you asking for your member number, social security number, Visa credit or debit card number, Personal Identification Number (PIN) or Online Banking login information.
  • If you initiate contact with Rivermark, a representative may ask you to confirm personally-identifying information (PII); however, we will NEVER ask for your PIN or Online Banking login information.
  • Rivermark is making is easier to stay informed and protect your account with the introduction of Fraud Text Alerts. Starting on December 9, 2020, members will start receiving text messages (from short code 37-268) if our automated fraud system detects potentially suspicious activity. Save time and avoid compromising your information with a simple text reply when you receive a text message. Learn more.
  • Risk Management may contact you via automated call (877.253.8964) to verify unusual credit or debit card transactions. You have the option to talk to complete the call through the automated system or talk to a representative. Our Risk Management department will NEVER ask you for any of your Online Banking login information.

If you have any questions regarding your passwords or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Online & Mobile Banking Password Requirements

  • Rivermark’s Online Banking requires a password of 8 or more characters, and should be a mix of letters, numbers or symbols.
  • We suggest that you change your password regularly.
  • On your mobile device, you can set up secure biometric login using your thumbprint or eyeprint ID.

If you have any questions regarding your passwords, or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Stay Alert! Beware of Fraud.

If you gave personal information to a business imposter or tech support scammer head to IdentityTheft.gov for a free, personal recovery plan and advice on how to protect your wallet.

The Latest from our Blog

10 Important Cyber Security Tips

It is estimated that over 3 billion people were affected by some form of data breach in 2021. That means more than half of the world's population could have had their private information leaked online! In this post, we'll discuss 10 important Cyber Security tips that you should follow if you want to protect yourself from malicious hackers and keep your private information safe online.

Read this article

Caller ID Spoofing

Caller ID Spoofing

Credit union members in the Northwest are falling victim to a new twist on classic telephone scams. Scammers are using easily obtained software to mimic the phone number of credit unions and other financial institutions. They then make phone calls to their victims, posing as credit union employees from the security department, and try to obtain information from the members to set up fake debit cards and credit cards, and to steal credentials to compromise online banking accounts.

Read this article

Avoid Pandemic Scam

Scam alert sign

Scammers and con artists capitalize on events such as pandemics to take advantage of vulnerable people. The most attractive targets are those that are alone and fearful. Pandemic scams can come in many forms, but generally, scammers either try to ask you for your money directly or try to get your personal information so that they may access your money. Here are three common scams identified during the pandemic for you to watch out for.

Read this article

Avoiding Senior Scams

Scam alert tile

If you have a senior you care for, this article is for you. We provide essential information and resources for seniors in your life. Many times, financial and other issues faced by seniors can go overlooked or unnoticed. We'll share tips to help you identify potential problems.

Read this article