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Security Resources

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Fraud Alert: Fraudsters are posing as credit union employees using a spoofed phone number to text and call members about card fraud. As a reminder, Rivermark will NEVER call, text, or email you asking for your account number, SSN, card number, PINs, or Online Banking login information.

While we have state-of-the-art systems in place to ensure that your information stays safe, there are also things you can do to protect yourself. We want to give you the tools you need to stay informed and up-to-date.

  • Rivermark representatives will NEVER call, text, or email you asking for your member number, social security number, Visa credit or debit card number, Personal Identification Number (PIN) or Online Banking login information.
  • If you initiate contact with Rivermark, a representative may ask you to confirm personally-identifying information (PII); however, we will NEVER ask for your PIN or Online Banking login information.
  • Rivermark is making is easier to stay informed and protect your account with the introduction of Fraud Text Alerts. Starting on December 9, 2020, members will start receiving text messages (from short code 37-268) if our automated fraud system detects potentially suspicious activity. Save time and avoid compromising your information with a simple text reply when you receive a text message. Learn more.
  • Risk Management may contact you via automated call (877.253.8964) to verify unusual credit or debit card transactions. You have the option to talk to complete the call through the automated system or talk to a representative. Our Risk Management department will NEVER ask you for any of your Online Banking login information.

If you have any questions regarding your passwords or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Online & Mobile Banking Password Requirements

  • Rivermark’s Online Banking requires a password of 8 or more characters, and should be a mix of letters, numbers or symbols.
  • We suggest that you change your password regularly.
  • On your mobile device, you can set up secure biometric login using your thumbprint or eyeprint ID.

If you have any questions regarding your passwords, or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Stay Alert! Beware of Fraud.

If you gave personal information to a business imposter or tech support scammer head to for a free, personal recovery plan and advice on how to protect your wallet.

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