Security Resources

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Fraud Alert: Fraudsters are posing as credit union employees using a spoofed phone number to text and call members about card fraud. As a reminder, Rivermark will NEVER call, text, or email you asking for your account number, SSN, card number, PINs, or Online Banking login information.

While we have state-of-the-art systems in place to ensure that your information stays safe, there are also things you can do to protect yourself. We want to give you the tools you need to stay informed and up-to-date.

Rivermark representatives will NEVER call, text, or email you asking for your member number, social security number, Visa credit or debit card number, Personal Identification Number (PIN) or Online Banking login information.
If you initiate contact with Rivermark, a representative may ask you to confirm personally-identifying information (PII); however, we will NEVER ask for your PIN or Online Banking login information.
Rivermark is making is easier to stay informed and protect your account with the introduction of Fraud Text Alerts. Starting on December 9, 2020, members will start receiving text messages (from short code 37-268) if our automated fraud system detects potentially suspicious activity. Save time and avoid compromising your information with a simple text reply when you receive a text message. Learn more.
Risk Management may contact you via automated call (877.253.8964) to verify unusual credit or debit card transactions. You have the option to talk to complete the call through the automated system or talk to a representative. Our Risk Management department will NEVER ask you for any of your Online Banking login information.

If you have any questions regarding your passwords or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

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Identity Verification

Say hello to the id-go for Rivermark smartphone app. Take control of your identity verification process and save time without sharing personal information every time you call in to Rivermark.

Learn More

Online & Mobile Banking Password Requirements

Rivermark’s Online Banking requires a password of 8 or more characters, and should be a mix of letters, numbers or symbols.
We suggest that you change your password regularly.
On your mobile device, you can set up secure biometric login using your thumbprint or eyeprint ID.

If you have any questions regarding your passwords, or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Stay Alert! Beware of Fraud.

Please remember to take your valuables with you when exit your vehicle, even for a quick errand. It only takes a thief a few seconds to steal your information and leverage that information to commit financial crimes.
Property and financial crimes have increased significantly since the onset of the Pandemic, and people need to exercise greater care in protecting their personal information.
The time and expense associated with cleaning up your stolen information far outweighs the energy required to secure your personal property.
Here’s a list of items to remove from your wallet (borrowed from AARP)—Social Security Card, Covid-19 vaccination card, checkbook or even one blank check, Work ID card, Passport, list of passwords, gift cards, birth certificate, library card

What Is a Romance Scam?

You meet someone special on a dating website or app. Soon they want to email, call, or message you off the platform. They say it’s true love, but they live far away — maybe for work or because they’re in the military. Then they start asking for money. Maybe it’s for a plane ticket to visit you. Or emergency surgery. Or something else urgent.

Romance scammers create fake profiles on dating sites and apps or contact you through popular social media sites like Instagram or Facebook. The scammers strike up a relationship with you to build up trust, sometimes talking or chatting several times a day. Then, they make up a story and ask for money.

People reported a record $547 million in losses to romance scams in 2021. That’s up about 80% from the reports the FTC got in 2020. In 2021, people reported paying romance scammers more with gift cards than with any other payment method. The 2021 reports also showed that cryptocurrency payments were the most costly.

Some scammers are creating fake customer service information for popular companies and paying for it to show up in your search results. When you contact them, they’ll offer to “resolve” the problem you may have — if you wire money to them or send gift cards. They might also ask for your personal information, or to get remote access to your computer.
Visit the company’s official website for contact information. Type the company’s website address directly into your browser. That will get you to the company’s website to look for customer service contact information —maybe a phone number, email address, or a way to submit a message directly through their website. If you use a search engine to find the company, though, double check the URL to be sure you’ve found the company’s official site, not a scammer’s site.
Never wire money, send gift cards, or give your account password in exchange for customer service help. No legitimate company will ask you to send gift cards or wire money, or give your password in exchange for customer service help. Hang up on anyone who does.

Tech support scammers want you to believe you have a serious problem with your computer, like a virus. They want you to pay for tech support services you don't need, to fix a problem that doesn’t exist. They often ask you to pay by wiring money, putting money on a gift card, prepaid card or cash reload card, or using a money transfer app because they know those types of payments can be hard to reverse.
Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They often ask you to give them remote access to your computer and then pretend to run a diagnostic test. Then they try to make you pay to fix a problem that doesn’t exist.
Tech support scammers may try to lure you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help.
- If you get a pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number.
- Legitimate tech companies won’t contact you by phone, email or text message to tell you there’s a problem with your computer.
If you think there may be a problem with your computer, update your computer’s security software and run a scan. If you need help fixing a problem, go to someone you know and trust. Many software companies offer support online or by phone. Stores that sell computer equipment also offer technical support in person.

If you gave personal information to a business imposter or tech support scammer head to IdentityTheft.gov for a free, personal recovery plan and advice on how to protect your wallet.

Security Resources

Common Scams

Online Security

Identity Theft

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