We are experiencing intermittently high phone volumes and sustained heavy email traffic, leading to longer-than-desired wait times and delayed responses. We are actively allocating additional resources to improve response times and assist you as quickly as possible. Thank you for your patience and understanding.
Digital Banking Help
Get Started with Digital Banking
You can enroll in Rivermark Digital Banking if you’re a Rivermark member and you have previously provided us with your email address.
- If you’re not a Rivermark member, you can open an account online, or in person at one of our branches, or by calling us at 503-785-2528.
- If you are a member but you have not provided us your email address, please call us at 503-785-2528 or visit a branch to make sure we have it in our system.
To register for Digital Banking you'll need:
• Your Social Security number
• Your Rivermark Member number
• At least two of these four options:
- The email address that you’ve connected to your Rivermark membership
- Your date of birth
- The zip code for the primary address you’ve connected to your Rivermark membership
- Your last name (or business name)
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Our Online Banking system utilizes multiple methods for authenticating and verifying your identity:
Device Registration:
- When you log in, you are presented with the option of having our online banking system remember you based on the device or computer you are using. This method will store a security cookie within your browser in order to recognize the device in the future and bypass the extra validation steps. · The authentication system also looks at and remembers device characteristics (browser type, browser version, plug-ins, operating system being used, screen sizes, etc.).
Network Location History:
- Our online banking system will compare the network information you are logging in from against recent logins to determine whether you are logging in from a new network.
Velocity Tests:
- Our online banking system calculates the physical locations of the networks you are using to log in and compares the distance between them against the time elapsed between log in attempts to determine if you could have travelled that distance in a reasonable amount of time. Thus, if you log in from a distant location that could not have been covered in a short amount of time, this test will not pass. If any of these tests pass, you will be allowed to log in without completing extra validation.
If the system is not able to pass any of these tests, you will be required to answer security questions or receive a one-time verification code via SMS text message in order to complete the log in process.
