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Security Resources

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Fraud Alert: Fraudsters are posing as credit union employees using a spoofed phone number to text and call members about card fraud. As a reminder, Rivermark will NEVER call, text, or email you asking for your account number, SSN, card number, PINs, or Online Banking login information.

While we have state-of-the-art systems in place to ensure that your information stays safe, there are also things you can do to protect yourself. We want to give you the tools you need to stay informed and up-to-date.

  • Rivermark representatives will NEVER call, text, or email you asking for your member number, social security number, Visa credit or debit card number, Personal Identification Number (PIN), or Online Banking login information.
  • If you initiate contact with Rivermark, a representative may ask you to confirm personally identifying information (PII); however, we will NEVER ask for your PIN or Online Banking login information.
  • Rivermark is making it easier to stay informed and protect your account with the introduction of Fraud Text Alerts. Members will receive text messages (from shortcode 37-268) if our automated fraud system detects potentially suspicious activity. Save time and avoid compromising your information with a simple text reply when you receive a text message. Learn more.
  • Risk Management may contact you via automated call (877.253.8964) to verify unusual credit or debit card transactions. You have the option to talk to complete the call through the automated system or talk to a representative. Our Risk Management department will NEVER ask you for any of your Online Banking login information.

If you have any questions regarding your passwords or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Online & Mobile Banking Password Requirements

  • Rivermark’s Online Banking requires a password of 8 or more characters, and should be a mix of letters, numbers or symbols.
  • We suggest that you change your password regularly.
  • On your mobile device, you can set up secure biometric login using your thumbprint or eyeprint ID.

If you have any questions regarding your passwords, or Online Banking security, please give us a call at 503.626.6600 or 800.452.8502.

Stay Alert and Beware of Fraud

If you gave personal information to a business imposter or tech support scammer head to for a free, personal recovery plan and advice on how to protect your wallet.

Oregon DMV Data Breach

In June 2023, the Oregon DMV confirmed they were part of a global hack of the file transfer tool called MOVEit. An estimated 3.5 million driver’s license and identification card files were compromised If you have an active Oregon driver's license, permit, or ID card, you should assume your personal information was exposed. No Rivermark information has been compromised. However, some of your personal data could be at risk.

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10 Important Cyber Security Tips

It is estimated that over 3 billion people were affected by some form of data breach in 2021. That means more than half of the world's population could have had their private information leaked online! In this post, we'll discuss 10 important Cyber Security tips that you should follow if you want to protect yourself from malicious hackers and keep your private information safe online.

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Caller ID Spoofing

Caller ID Spoofing

Credit union members in the Northwest are falling victim to a new twist on classic phone scams. Scammers are using easily obtained software to mimic the phone number of credit unions and other financial institutions. They then make phone calls to their victims, posing as credit union employees from the security department, and try to obtain information from the members to set up fake debit and credit cards, and to steal credentials to compromise online banking accounts.

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Protecting Sensitive Documents

Protecting sensitive documents

We take a look at how to collect and protect important personal documents. Keeping sensitive documents safe can give you peace of mind in case of unexpected events, and ensure you have documents ready when needed. Below we share what documents you should protect, and options for doing so. This also can be a great summer project if you are stuck inside avoiding the heat.

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Avoid Pandemic Scam

Scam alert sign

Scammers and con artists capitalize on events such as pandemics to take advantage of vulnerable people. The most attractive targets are those that are alone and fearful. Pandemic scams can come in many forms, but generally, scammers either try to ask you for your money directly or try to get your personal information so that they may access your money. Here are three common scams identified during the pandemic for you to watch out for.

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Avoiding Senior Scams

Scam alert tile

If you have a senior you care for, this article is for you. We provide essential information and resources for seniors in your life. Many times, financial and other issues faced by seniors can go overlooked or unnoticed. We'll share tips to help you identify potential problems.

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Data Security for Remote Workers

Data security

Moving your "office" to your home has conveniences and challenges — Cybersecurity being one of them. Many people don't have proper knowledge and preparation for potential security threats. Working from home presents a lot of opportunity for someone's personal or business data to be compromised or stolen. The good news is that remote workers can take steps to protect their information and information from their employers.

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6 Common Elderly Scams

Senior Scam

There will always be scams, particularly those targeted at seniors. This article identifies some common scams and some tips to help you take control of the situation and stay safe and stay in control.

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Beware of Coronavirus Scams

Scam sign

Scammers are capitalizing on the coronavirus outbreak by targeting businesses and consumers through various schemes. There has been a marked uptick in fraud attempts to take advantage of this situation. Please remain as vigilant on the internet as you are washing your hands. The following steps will help you all stay safe.

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Keep Your Accounts Safe Following a Data Breach

Protecting Your Online Security

The latest data breach in the news serves as a reminder to everyone to remain vigilant by protecting your personal information to reduce the risk of fraud or identity theft. If you believe that your personal information has been compromised due to a data breach or another form of identity theft, there are some steps you can take to limit the potential damage.

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Protect from Cyber Crime

As our world becomes more and more digital, cyber security is a growing concern for small businesses. Breaches are expensive, in both loss of revenue and reputational risk, with 60% of small businesses going out of business within six months of a breach. Unlike large corporations, your business likely doesn’t have a big cyber-security protection budget. The good news is that there are relatively inexpensive tactics to keep your business safe.

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