Online Banking FAQs
Online & Mobile Banking Frequently Asked Questions
Here are some frequently asked questions regarding our Online & Mobile Banking platform.
Q: What browsers are supported?
A: Our new Online Banking platform supports Google Chrome, Mozilla Firefox, Safari 8, Safari 9 and IE 11. If you have issues with your browser, we suggest checking to make sure that you have the most up-to-date version. When using IE, please make sure Compatibility Mode is turned off.
Q: Why do I need to have cookies enabled?
A: For your security, our system verifies your device each time you log in. If cookies are disabled, you will need to request this code with each session. For the best possible experience, we suggest enabling cookies.
Q: What information do I need to log into Online Banking?
A: To access the new system, you will need to complete the one-time registration process using your member number and the last four digits of your social security number. Business account owners will need to use the last four digits of their tax identification number.
- Go to rivermarkcu.org and click the Register link
- Create a new Username and Password
- Verify your contact information and validate your computer or mobile device by text message or email.
The next time you need to access online or mobile banking simply use your new Username and Password from our homepage or by using our mobile app.
Q: Do I need to register on all devices I’m going to be using?
A: No. You’ll only need to register once, either from desktop or a mobile device. You will be asked to verify each device you use to access your login.
Q: What are the username and password requirements?
A: Usernames must:
- Minimum 6 / Maximum 20 characters
- Cannot be all numbers
- Can use member number plus symbol or letters
- 8 or more characters
- Mix of letters, numbers or symbols (symbol not required)
Q: Will I be able to view all of my membership accounts in one login?
A: Yes, you are able to conveniently manage all your memberships and accounts with one easy login. With the exception of Business memberships.
Q: Where can I find my member number?
A: Your member number can be found on your monthly statement.
Q: Are there be any faster log in options other than a Password or PIN?
A: Yes. Within the mobile app, you will be able to enable Touch ID to securely log in faster. Touch ID is currently available for Apple and Android devices.
Q: Will joint account owners have access to Online Banking?
A: Yes. Joint account owners have the same access as primary account owners. To maximize the value of Online Banking, we encourage joint owners to establish their own unique Username and Password.
Q: Do I need to register on all devices I’m going to be using?
A: No. You’ll only need to register once, either from desktop or a mobile device.
Q: Will I be able to view cleared checks on my mobile device?
A: Yes this is a new service for mobile users.
Q: Is there a service fee to use Bill Pay?
A: No. There is no service fee.
Q: When will payments be taken out of my account?
A: Bill payments are processed electronically or by paper check depending on the vendor. Most businesses accept electronic payments and the money will be deducted from your account on the day the payment is due. Payments made by paper check will not be deducted from your account until the check is cashed. As a reminder, never schedule a payment unless you have the funds in your account to cover the payment.
Q: How are my accounts ordered?
A: In Online Banking, your accounts are grouped by member and then ordered by Checking, Savings, Loans and Investments.
In the mobile app, all accounts are grouped together and then ordered by Checking, Savings, Loans and Investments.
Q: How much transaction history will be available in the new system?
A: Six months of transaction history will be available online and 18-months of statements will be available.
Q: How does Person to Person payments (Popmoney®) work?
A: Simply enter the name and email or mobile number of the recipient, amount and send date. The recipient will receive a text message or email with prompts to deposit the funds.
Q: What is the limit on the amount of money I can send and receive through Person to Person payments?
A: There is a $2,000 daily limit to use Person to Person payments (Popmoney) and a $10 minimum payment. There is no service fee to use this new service.
Q: Will I be able to view cleared checks?
A: Yes. You will be able to view checks on desktop and within the mobile app.
Q: Where can I access Notices?
A: Notices are available in the More menu under Services.
Q: What is Quick Balance?
A: Quick Balance allows you to see your balance and last five transactions without having to log in to your mobile app. You can opt in or out of Quick Balance in the Settings section of your mobile app.
Q: How do I register my business account for Online Banking?
A: You will need to complete the one-time registration process using your business member number and the last 4 digits of your business Tax Identification Number.
Q: I'm having issues registering my business on mobile. What's wrong?
A: If you've registered your personal membership and enabled Touch ID, you will need to disable Touch ID to complete another registration.
Q: Are Person-to-Person transfers available for business accounts?
A: No. The Person-to-Person service is not available for business accounts.
Q: Can I make transfers from my business accounts to my personal accounts?
A: Yes. You can move money to any business or personal account using the Make a Transfer feature. Restrictions apply to IRA and CD accounts.
Q: Is the mobile app available for my business account?
A: Yes. Business accounts are able to use the Rivermark mobile app.
Q: Will Authorized Signers have the ability to view business accounts in Online Banking?
A: No, Authorized Signers do not have access to business accounts within Online Banking.
Q: I own multiple businesses with accounts at Rivermark, will I now have one login for all of my business accounts?
A: No, each business that is a separate entity will have its own unique online banking experience. You’ll need to complete the registration process for each business.
To access the new Online and Mobile Banking system, you will need to complete the one-time registration process using your member number and last four digits of your social security number. Business owners will register using their tax identification number. After you have registered, you will sign in using your new username and password.