Join Us Log In
Join Us Log In

Website Settings

Video Teller platform with the screen on and the "Touch here to begin" button.

Live Video Tellers

Extended hours. Faster service.

The personal touch you expect.

From everyday transactions to account help and card services, Rivermark Video Tellers provide the same support you’d expect from a traditional teller—with more flexibility. Located inside our branches and at select walk up and drive up stations, Video Teller kiosks combine the convenience of an ATM with the personal service of a live, local teller, making everyday banking simple, quick, and accessible—whenever you need it.

Why Use a Video Teller?

Extended Hours

Get live, face to face service from a real Rivermark teller:

Monday–Friday: 8 AM–8 PM

Saturday: 10 AM–6 PM

More Privacy, Your Way

Your comfort and privacy come first! Choose how you communicate with adjustable volume, a private handset, your own earphones, or the secure on‑screen digital keyboard.

Fast, Efficient Transactions

Our kiosks are designed for speed, allowing you to handle multiple transactions in one session—often with shorter wait times.

Always a Local Teller

You’ll always connect with the same friendly, full time Rivermark video teller team—real people who live and work in your community.

What can a Video Teller help me with?

Everyday Banking

Deposit or withdraw cash, make payments, transfer funds, and handle check transactions—quickly and securely.

Account & Loan Support

Get help with loan advances, payoff requests, skip payments, internal transfers, and general account servicing.

Checks & Official Documents

Cash checks, receive cashier’s or temporary checks*, request check copies, or place new check orders.

Card & Security Services

Block or order cards, adjust limits, add travel notifications, or place stop payments.

Account Updates & Requests

Update contact information, request statements, submit title requests, or manage sub accounts.

Just Like a Teller

If you can do it at a traditional teller counter, you can likely do it at a Video Teller. Some services may depend on availability, account type, or branch support.

*Cashiers and temporary checks are only available through Video Tellers Kiosks located inside of branches.

Designed for Every Member

  • Reliable, consistent banking experience

  • Accessible for all members

  • Secure monitor, keyboard, or handset communication options

  • Intuitive design for easy use

Video Tellers also allow branch staff to focus more on complex needs, offering members greater personal service and giving our teams more opportunities to grow.

Frequently Asked Questions

  • Video Tellers can help with everyday banking, account questions, payments, check services, and more—just like an in-person teller.

  • All Rivermark branches feature Video Teller kiosks inside the lobby, at walkup locations, or through drive up locations.

    Some locations offer easy lobby vestibule access with a debit card swipe.

  • You control your preferred level of privacy:

    • Video: Speak naturally, with a privacy filter that limits screen visibility.
    • Handset: Pick up the handset for a more private conversation.
    • Keyboard: Type your communication silently—ideal for complete discretion.
    • Audio: Use privacy‑enhancing omni‑directional speakers at select locations