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Introducing id-go for Rivermark

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Safe and Simple Identity Verification (Say Goodbye to the App!)

Say hello to id-go for Rivermark. Take control of your identity verification process and save time by not sharing personal information every time you call Rivermark.

Verify with One Touch

Now, when you call the Rivermark contact center, you won’t need to answer questions or share sensitive data to verify your identity. Instead, activate id-go and confirm yourself simply by using your smartphone’s secure biometrics (Face ID or Fingerprint ID).

Getting Started

You’ll just need an unexpired photo state issued ID or driver’s license and a smartphone with biometrics (Face ID/Touch ID) enabled to activate id-go for Rivermark. See how easy it is to get started.

  • Call or chat with us to get the invitation link via SMS messaging.
  • Verify your identity and device to create your id-go, and you’re all set.
  • No more app required!

Does this require app on my smartphone?
No app is required.  

What are the steps to create id-go?
To set up id-go, simply call us at 503-626-6600 or start an authenticated chat to obtain the invitation link. We will walk you through the setup process! You will need to have your Drivers License or State Issued ID for setup.

What should I do if I think someone has access to my id-go?
Call Rivermark immediately.

Where can I use my id-go to authenticate my identity besides Rivermark?
Currently id-go is only able to be used at Rivermark.

Do I need a smartphone to use id-go?
Yes, id-go utilizes biometrics and security technologies available in today’s smartphones to enable a secure process for identity verification and authentication.

Does it cost anything for me to use id-go?
This a service being offered to our members at no additional cost.

What can I use id-go for?
Currently you can use it when calling into Rivermark.  In the future, you will also be able to use it when visiting a branch or having conversations via chat or video banking.

How secure is id-go?
id-go is designed to be highly secure by utilizing security technology including biometrics and cryptography that is built into today’s smartphones. The design of id-go leverages these technologies to protect your personally identifiable information (PII) and enable you to share this with only those enterprises that you choose to share it with.

Is my personal information sold?
Cozera (id-go) takes securely protecting personally identifiable information seriously and does not sell your information to any other party.

Should I  use biometrics?
Biometrics is a secure method built into today’s smartphones to authenticate a unique person’s identity is highly recommended for using id-go.

Is there a minimum age for id-go?
Yes, users must be at least 18 years or older to be able to agree to the id-go Cozera privacy policy and terms and conditions.