Introducing id-go for Rivermark
Safe and Simple Identity Verification
Say hello to the id-go for Rivermark smartphone app. Take control of your identity verification process and save time without sharing personal information every time you call in to Rivermark.
Verify with One Touch
Now, when you call the Rivermark contact center, you won’t need to answer questions or share sensitive data in order to verify your identity. Instead, activate id-go and confirm yourself simply by using your smartphone’s secure bio-metrics (Face ID or Fingerprint ID).
You’ll just need an unexpired photo state issued ID or driver’s license and a smartphone with biometrics (Face ID/Touch ID) enabled in order to activate id-go for Rivermark. See how easy it is to get started.
- Download the free id-go for Rivermark app from your smartphone app store.
- Call Rivermark to receive an authorization code to activate the app.
- Verify your identity and device to create your id-go, and you’re all set.
What are steps in the app to create id-go?
To set up id-go, simply download the id-go for Rivermark App from the App Store or Google Play. After downloading click the Call Member Services button and we will walk you through the setup process! You will need to have your Drivers License or State Issued ID for setup. For more information regarding id-go, click here.
What should I do if I think someone has access to my id-go?
Call Rivermark immediately.
Where can I use my id-go to authenticate my identity besides Rivermark?
Currently id-go is only able to be used at Rivermark.
Do I need a smartphone to use id-go?
Yes, id-go utilizes biometrics and security technologies available in today’s smartphones to enable a secure process for identity verification and authentication.
Does it cost anything for me to use id-go?
This a service being offered to our members at no additional cost.
What type of smartphones can I use for id-go?
id-go is currently available for Apple iPhone 6S and newer, running 12.2 iOS or newer; and Android version 9 or newer.
Do I need to keep the app on my phone to use id-go?
Yes, we will send notifications to the app to verify your identity.
What can I use id-go for?
Currently you can use it when calling into Rivermark. In the future, you will also be able to use it when visiting a branch or having conversations via chat or video banking.
How secure is id-go?
id-go is designed to be highly secure by utilizing security technology including biometrics and cryptography that is built in to today’s smartphones. The design of id-go leverages these technologies to protect your personally identifiable information (PII) and enable you to share this with only those enterprises that you choose to share it with.
Is my personal information sold?
Cozera (id-go) takes securely protecting personally identifiable information seriously and does not sell your information to any other party.
Do I have to use biometrics?
Yes, biometrics being enabled is a requirement for using id-go as this is a secure method built into today’s smartphones to authenticate a unique person’s identity.
Is there a minimum age for id-go?