How do I get started?
Simply log in to our Mobile Banking app or desktop Online Banking and click “Card Control” to get started.
How do I turn my card OFF, then back ON?
From the first/main screen you encounter in Card Controls, tap on the toggle switch to turn your card ON or OFF.
How quickly does the ON/OFF status (or other limits) on my card take effect?
Card Control changes are effective instantly, so you have complete control of your card.
Can I manage Card Controls on more than one Debit or Credit Card?
Yes. From the first/main Card Controls screen, select the card from a list of cards on your Rivermark account.
If I turn my Card OFF, will my recurring transactions be blocked?
No, your recurring transactions will not be blocked. They will continue to be processed, even when your card is turned OFF.
Can I add other financial institutions’ debit or credit cards to the Mobile App?
No, only our institution’s credit/debit cards are supported.
Can multiple cards be linked to one Mobile Banking account?
Yes, multiple cards from our institution can be accessed via one Mobile Banking account.
When I receive a reissued or replacement card, will I have to update the cards within the application?
No, the card will be automatically updated within our Mobile Banking app.
What if I don’t see Card Control in the mobile app or if I receive an error?
Verify in your App Store that you have the most current version of our app installed. If an update is needed, you will see “Update” in the App Store.
Can I add my card to Mobile Wallets?
Yes, the app currently supports Google Pay™ and Apple Pay®.
My card was lost or stolen. What should I do?
To report a lost or stolen card, follow the instructions under “Report Lost or Stolen.”
I will be traveling several times in the next year. Can I enter all of my travel plans at once?
The app allows you to set two travel plans at a time with a maximum duration of 90 days. If your trip exceeds this or you are traveling more than two times, you will need to update the app after each trip or after 90 days.