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Coronavirus Readiness

The exterior of a Rivermark branch.

Here for You

Rivermark is here to lend a helping hand to members who have been financially impacted by the coronavirus. We will work with members individually and offer financial solutions tailored to each member's situation. Our highly trained staff are uniquely qualified to listen and offer sound and trusted advice.

If you are experiencing hardship or have any questions about how we can help, please give us a call at 503.626.6600 or 800.452.8502.

Modified Branch Services

Click on the location to view a list of available services:

 

Personal Teller  Kiosk station.

Ask How We Can Help

Skip a Loan Payment

We're waiving the fee to skip a loan payment from March 1, 2020, through August 31, 2020. Submit requests online in the More menu in Account Options. Most consumer and business loans are eligible.

Restructure Existing Loans

Inquire about the ability to defer monthly loan payments, change a due date, or consolidate debt to lower your interest rate and improve cash flow.

Paycheck Protection Program

We are no longer accepting SBA PPP applications. 
Learn more about PPP forgiveness.

 

Remote Banking Options

We encourage you to take advantage of the remote and digital banking options that are available. You can complete nearly all banking functions remotely, that you could do at a branch. Learn More.

Stimulus Check

Stimulus Checks: What You Need to Know

We have an overview of the Economic Impact Payment, also known as a Stimulus Check:

  • Who Gets a Check?
  • Do I need to do Anything to Receive a Check?
  • When Will I Receive My Check?
  • Stimulus Related Scams
Learn More
Beware of scam sign

Beware of Scammers

Scammers are capitalizing on the coronavirus outbreak by targeting businesses and consumers through various schemes.  Please remain as vigilant on the internet as you are washing your hands. 

Know that Rivermark will never call or text you seeking your personal information. Never offer account information by phone, text or messenger with anyone claiming to be a Rivermark employee. 

Learn More

Your Money is Safe at Rivermark

There is no Need to Carry Large Amounts of Cash

With full access to your money through digital technology, there is no reason for you to withdraw large amounts of cash; in fact, we’re hearing many merchants may prefer that you use a debit or credit card right now. If your cash is lost or stolen, it cannot be replaced, but your credit union can fix you up with new credit and debit cards if they are lost or stolen.

Federally Insured by NCUA

Rest assured that there is no safer place for your money than a federally insured credit union. Our deposits are federally insured by the NCUA, to at least $250,000.

Learn more about how to maximize share insurance.

Staying Ready for Members and Staff

Rivermark is monitoring the developments of the Coronavirus (COVID-19) and are prepared to act as needed to protect the health and safety of our members and staff. 

In the event we do need to adjust our hours or close a location, we will provide notice via our website. We do strongly encourage you to follow social distancing best practices by limiting the use of branch locations, instead opting for our Online and Mobile Banking services or calling our Contact Center.

Internally, we have also implemented social distancing protocols and increased sanitation practices to protect members and staff.  This includes the distancing of employees within our locations, work from home options, and business disruption compensation.

Trusted Resources:

Good information about the Coronavirus may be hard to find.  We’ve done the research and offer the following links to trusted information.

We included some ideas for families that are stuck at home too!