Skip to navigation Skip to main content

Important Changes at our Branches

The exterior of a Rivermark branch.

What You Need to Know

We are pleased to tell you that Rivermark’s branch lobbies have reopened. The health and safety of members and employees is our top priority and we have new standards in place to provide the safest experience possible.

An appointment is required for services that cannot be completed via Video Teller. Appointments are not necessary for basic deposit, withdrawal or cashier's check transactions.

Appointments can be made online or by phone. 

Masks are required for in-person services at our branches. If you would like to complete your transaction without a mask you may utilize our video teller, video banking or online banking options.

Branch Services:

Rivermark’s branches reopened on Friday, August 28. 

  • Tellers
    Beginning Friday, August 28, tellers will be available for walk-in service.
  • Branch Representatives
    Appointments will be required for services that cannot be completed by Video Teller.  Appointments can be made online or by phone. 
  • Video Tellers
    Our video teller kiosks remain available for walk-up and drive-thru service from 8 am to 8 pm Monday - Friday and 10 am to 6 pm on Saturdays.

Remote Services 

Remote access services are also available for your convenience:  

Branch Guidelines

  • Masks are required for in-person services at our branches.

  • Masks are recommended when using our Video Teller Kiosks.

  • A limited number of visitors will be allowed in the lobby.

  • When arriving for your appointment, you may be asked to check in, then wait in your vehicle during peak times.

  • Please limit appointments to only those whose presence is necessary for the transaction; young children must be accompanied by an adult at all times.

  • Employees will wear face masks and/or provide service from behind clear acrylic barriers.

  • Please help us maintain 6 feet of distance by respecting the designated floor indicators.

  • Common areas, such as coffee stations, restrooms and smaller conference rooms are closed.

  • Hand sanitizer will be available for members.

  • Surfaces within each branch will receive additional cleaning.

Ask How We Can Help

Remote Banking Options

We encourage you to take advantage of the remote and digital banking options that are available. You can complete nearly all banking functions remotely, that you could do at a branch. Learn More.

Paycheck Protection Program Round 2

PPP funding has been exhausted. We are accepting Forgiveness applications. Learn more.

Restructure Existing Loans

Inquire about the ability to defer monthly loan payments, change a due date, or consolidate debt to lower your interest rate and improve cash flow.

Skip a Loan Payment

Skip a Payment is a convenient service we offer to allow you to save a payment on months when money is tight. Most consumer and business loans are eligible. 

Stimulus Check

Stimulus Payment #3 Update

We have an overview of the third round of stimulus payments:

  • Who Gets a Check?
  • When Will I Receive My Check?
Learn More
Beware of scam sign

Beware of Scammers

Scammers are capitalizing on the coronavirus outbreak by targeting businesses and consumers through various schemes.  

Know that Rivermark will never call or text you seeking your personal information. Never offer account information by phone, text or messenger with anyone claiming to be a Rivermark employee. 

Learn More

Your Money is Safe at Rivermark

There is no Need to Carry Large Amounts of Cash

With full access to your money through digital technology, there is no reason for you to withdraw large amounts of cash; in fact, we’re hearing many merchants may prefer that you use a debit or credit card right now. If your cash is lost or stolen, it cannot be replaced, but your credit union can fix you up with new credit and debit cards if they are lost or stolen.

Federally Insured by NCUA

Rest assured that there is no safer place for your money than a federally insured credit union. Our deposits are federally insured by the NCUA, to at least $250,000.

Learn more about how to maximize share insurance.

Trusted Resources

Good information about the Coronavirus may be hard to find. We’ve done the research and offer the following links to trusted information.

We included some ideas for families that are stuck at home too!