One of our top priorities is to ensure the safety and security of our members’ information when using our website, Online Banking and Mobile Banking apps.
We were recently made aware of a scam involving a pop-up marketing ad that targets customers when logging in to a financial institutions’ online banking system. This fraudulent “adware” attack uses the customer’s Internet browser history to launch the pop-up message and makes it appear to have come from that credit union or other financial institution.
If you should encounter this pop-up ad, please do not click on any associated links, nor provide any financial or other sensitive information online. The pop-up ad did not come from Rivermark, and we will never ask you to provide such information through an email or a pop-up message.
This adware attack is not related to Rivermark, and has no impact on the continued safety and security of the Rivermark’s website or Online Banking system.
To help protect yourself from this type of adware attack, you will want to update and run anti-malware/anti-virus tools on your computer. If you did encounter this ad and either clicked on the link and/or supplied any information, please call us at 503.626.6600 for assistance.
If you need to obtain your credit report, please contact those agencies directly.
We want to reiterate that this is a scam involving malware and did not originate from Rivermark.
We will continue to keep you informed on matters that involve your online security. If you have any questions, please do not hesitate to contact us.