iPad Giveaway to Celebrate First Year of Mobile Deposit
Contact: David Noble, Vice President of Marketing
Beaverton, Ore. – Rivermark Community Credit Union is celebrating its one year anniversary of Mobile Deposit by giving away an iPad mini in March. Any member who deposits a paper check using a mobile device automatically qualifies for the drawing.
Rivermark was the first Oregon credit union to offer Mobile Deposit, which allows members to securely deposit paper checks using their smartphone, tablet or PC. The response from members has been overwhelmingly positive. Nearly 20,000 members have registered for the service–representing 37% of Rivermark's Online Banking households. More than $42 million in deposits have been processed.
The Mobile Deposit service earned an overall rating of 4.2 out of 5 stars by members who post reviews on the credit union's website. "We take product reviews from our members seriously," said David Noble, Rivermark's Marketing Leader. "Instantaneous member feedback allowed us to quickly make improvements to the Mobile Deposit app," continued Noble.
Member comments on the site include: "I just made a Mobile Deposit for the first time and I am in love with Rivermark all over again" – AND – "I don't have to go to the branch anymore because the branch comes to me." On its Facebook page, Rivermark estimates that Mobile Deposit has saved members over 16,000 hours in less driving, which translates into over $53,000 in reduced fuel costs.
The credit union also reported that Mobile Deposit generated significant operational efficiencies. More than 100,000 paper checks have been deposited outside Rivermark's branch and ATM network—representing 13% of all checks processed. "These efficiencies permit our phone center and branch staff to spend more time personalizing financial solutions," said Aaron Bledy, Rivermark's Remote Delivery Manager.
Rivermark Community Credit Union serves more than 85,000 members with assets over $759 million. We're committed to delivering unsurpassed convenience and account access. Like our members, we're innovative, visionary and technologically proficient. Membership is open to anyone who lives or works in 11 Oregon counties. For more information, visit our website at www.rivermarkcu.org.